Thank you for choosing Affordex.in! We are committed to ensuring your satisfaction with our digital products and services. Please carefully review our Refund and Returns Policy to understand the conditions under which refunds or replacements may be provided.

Refund Eligibility

1. Non-Functional Digital Products:
   Refunds are only applicable for digital products that are non-functional or not working as intended.

• If you encounter an issue with a purchased product, please contact our customer support team immediately.
• If our support team is unable to resolve the issue, a refund may be processed.

1. Refund Period:

• Refund requests must be submitted within 7 days of receiving the product.
• Refunds are not applicable for products that are functioning correctly or for issues caused by the user’s system/environment.

1. Non-Refundable Items:

• Products delivered as per specifications and are fully functional.
• Subscription services or licenses that have already been activated or partially utilized.

Refund Process

1. Contact Support:

• To request a refund, please email us at support@affordex.in or WhatsApp us at +91 22 6933 2711. Provide the following details:
  • Your full name
  • Order ID or Transaction ID
  • A detailed description of the issue

1. Verification:

• Our team may request additional information, including screenshots, proof of purchase, or technical details, to verify the issue.

1. Approval and Refund:

• Once the issue is verified, refunds will be processed within 3-5 business days.
• Refunds will be issued using the original payment method.

Replacement Policy

If a digital product is found to be defective or non-functional, you may opt for a replacement instead of a refund. Replacements are subject to the same verification process mentioned above.

Refund Exceptions

• Activated or Used Products: Refunds are not applicable for products that have been partially or fully activated or used.
• Incorrect Purchases: Refunds are not applicable for incorrect product purchases made by the customer. Please confirm your requirements before placing an order.
• Delayed Delivery: Refunds are not provided for delays in delivery unless it exceeds the maximum timeframe of 24 hours and no product has been delivered.

Need Help?

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out:

• Email: support@affordex.in
• WhatsApp: +91 22 6933 2711

We value your trust and strive to provide you with the best digital products and customer service. Thank you for choosing Affordex.in!